FAQ's
Do your products vary from the product photos on your website?
Yes, they may vary. Every product is hand made by me!! Though I will always try my best to recreate each product it is possible to vary and is what makes hand-crafted products so unique and special.
Some elements of each product will always be unique such as, wood grain, branches, or the way resin colorants flow.
Do you do custom work?
Yes! Please contact me at kira@modernbostudio.com
I have done custom macrame pieces and resin work. You can visit my customs gallery (here) to check them out!
Are your products ready to ship? / What do you mean "custom"? / When will I receive my order?
Everything available for purchase is hand-crafted and available to ship when purchased with the exception of "custom" listings. Custom means that once you have paid for an item and I have received the order I will then email you to discuss what you want your product to look like. I will then be able to start crafting it. Depending on the item it could take up to 2 weeks to be completed.
Resin products need 1 week to fully cure before being shipped to ensure they do not warp during shipping.
You'll be notified when your item is shipped and the speed will depend on what shipping service you choose at checkout.
Do you ship outside of the United States?
Yes! Though you may be responsible for international fees.
Do you accept returns?
Return and exchange requests must be received within seven days of receiving your order in the mail. Items must be in new, unused and untampered condition. The buyer is responsible for paying for return and exchange shipping costs.
Request a refund or exchange by emailing customerservice@modernbostudio.com
How do I take care or clean my new purchase?
Visit the product care page to see tips on care and cleaning of your items!
What do you mean by recycled cord?
All of the macrame cord I purchase and use is from the company GANXXET. I chose this company because of the zero waste cord that they have available. It is important to me to do what I can to eliminate waste in the environment.
"The highest quality up cycled cotton cord in the market, made from cotton fabrics from the garment industry. To get the color, we don’t dye the fiber, we choose similar color garments, we break down the fabric to cotton fiber again and then we spin the fiber to create the cotton thread. With this manufacturing process, we can reduce the water usage in half and reduce very significantly the CO2 emissions."
- Excerpt from the Ganxxet website
Do you use eco-friendly packaging?
I do try my best to use all paper products whether packing for shipping or bagging at a market. This was something that was important to me when beginning my small business journey.
I do also reuse any packing I receive when ordering products or supplies.
Sometimes my products will be shipped in a bubble mailer but I am actively trying to make a switch so as to not use any plastic.
Can I purchase from you in person?
Yes! I try to do at least one market event per month. Check out my Events page (here) to see where I'll be! I absolutely love seeing everyone who comes out! Not to mention discovering lots of other small businesses around me!
Do you sell wholesale?
I now offer wholesale pricing through Faire.com. I do not offer every product available on site but I do have many macrame options available!
Visit me at modernbostudio.faire.com
Have other questions?
Let me know! I'll be happy to answer anything!
DM me on any social media platforms or visit my contact page to send me an email!